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Vision and Hallmarks
Vision Statement
We strive to achieve our vision which is:
“to be the best family run hotel in Northern Ireland because we consistently create exceptional customer experiences, continually invest to ensure we have outstanding facilities, all this made possible through a motivated, Happy and well trained team”
Our Values
Communication
I speak positively of my fellow team members and my guests in both public and private. I speak using positive conversation. I never use or listen to sarcasm or gossip. I take responsibility for responses to my communication. I greet and farewell people using their name. I always apologise for any upsets first and then look for a solution. I only ever discuss concerns in private with the person involved.
I am always calm and show respect for all my colleagues and guests and suppliers at all times, and treat them as I would wish to be treated myself.
Education
I learn from my mistakes. I consistently learn, grow and master so that I can help my fellow team members learn,and grow. I share practical and useable knowledge. I believe for our business to grow we must grow,
Fun
I view my life as a journey to be enjoyed and appreciated and I create an atmosphere of fun and happiness so all around me enjoy it as well.
Respect
I always show respect to all those I am in contact with, I acknowledge and respect the cultural differences that exist, I believe in treating others as I would wish to be treated myself.
Teamwork
I am a team player and team leader. I do whatever it takes to stay together and achieve team goals. I focus on co-operation and always come to a resolution, not a compromise. I am flexible in my work and able to change if what I’m doing is not working. I ask for help when I need it and I am compassionate to others who ask me.
Commitment
I give myself and everything I commit to 100% until I succeed. I am committed to the Vision, Mission, Culture and success of The Beech Hill House Hotel, its current and future team, and its clients at all times.
Responsibility
I am responsible for my actions and sensitive to the effect my actions can have on others, I am accountable for my results for my results.
Passion
I have passion for all that I do and encourage those around me to have passion for what they do.
Dependability
I am dependable, I will strive to support all my colleagues and ensure that they know I am dependable at all time and can rely on me to see all tasks through to their completion and ask for help when i need it.
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Beech Hill Country House Hotel - 
